Support Services

Risk Management


Fraud and chargeback fees can have a crippling effect on any e-business.

We make management of these pervasive e-commerce risks easier for our merchants through the system of in-house tools and strategies to keep fraudulent transactions and chargebacks at a minimum.

Fighting Frauds

No merchant can afford to overlook the need for protection against fraud and other types of abuse as long as online fraud costs merchants billions of dollars each year.

Over the years we have collected data on Internet card processing behavior and built up a robust fraud monitoring system.

To help merchants protect their business from fraud CYBER Payments provides efficient anti fraud tools which are incorporated in online merchant accounts and include verification and valuation tools, various filters and other fraud prevention resources.

Attention! Failure to adequately implement fraud prevention tools can result in losses.

Please contact our technical specialists for further information and assistance.

Fighting Chargebacks

Chargebacks occur when a card holder disputes a card payment. They may arise for a range of reasons:

  • the cardholder may claim not to have received the goods,
  • the cardholder may claim to have received defective merchandise;
  • the cardholder may claim to have received an item not as described at the website;
  • the cardholder may deny that he/she authorized the card transaction,
  • etc.

CYBER Payments Analytical Department analyses chargeback reasons and helps merchants identify and prevent situations that might lead to future chargebacks.

Attention! Besides, it is necessary for merchants to keep detailed records of all credit card transactions, including signed receipts, shipping orders, e-mail interactions with customers and any refund or replacement requests.

All such documentation is essential to dispute chargebacks or get a reversal.

Because of deadlines imposed by the credit card companies, merchants must respond quickly once they are notified of a chargeback by CYBER Payments.

It is crucial to detect and prevent fraudulent transactions and chargebacks in order to minimize risks and maintain a successful e-business.